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a) Have you copied the voucher code correctly? Please note that the field is case sensitive. 

b) Has your voucher expired? Vouchers are only valid for 14 days from the date of issue.

c) Has your voucher been used already? Each voucher can be only used once. When a transaction is complete, the voucher is automatically deactivated.

d) Ensure you’re not using more than 10 vouchers per transaction.

e) You can use multiple vouchers for each booking, however the booking system will not accept more vouchers than is required. For example, you can’t use more than 1 voucher for bookings of $400 or less.

f) The voucher may not be applicable to this product or service. Please contact the Visitor Information Centre for further information.

g) If you’ve answered no to all of the above, please contact the Visitor Information Centre for assistance.

Vouchers will be emailed within 7 days of registering. They will be released in stages over the 7 days. Please ensure you check your spam, promotions or junk email folders.

If you’d like your voucher email resent, please click here. 

If you still haven’t received your voucher after 7 days from registering, please contact us for help.

A digital voucher will be issued to the email address provided within 7 days of successfully registering. To redeem, you can present your voucher to one of the four Visitor Information Centres listed below, either in-person or online. The voucher can only be used for one transaction, and must be used within 14 days of issue. To redeem your voucher online, enter the 6 digit code into the “Promo code” field during checkout.

You can use your voucher for tours, attractions, accommodation or car hire. Find inspiration on the Tourism Top End, Tourism Central Australia or Visit Katherine websites, or talk to a consultant at one of the four Visitor Information Centres in person (locations listed below).

No, the voucher can’t be used for existing bookings. Bookings must be made after the voucher date of issue and your code must be applied when you are making your booking.

Once issued, your voucher will be valid for 14 days. All travel must be booked within that 14 day period and travel must be completed by 30 April 2021. Some restrictions and blackout periods may apply, so we encourage you to book ASAP. Any vouchers that expire or voucher funds that were unspent will return to the funding pool, to be reissued to people on the waitlist.

Yes. Each voucher will be capped at $200 per $400 spent. Example scenarios:

• If your purchase is under $400, you’ll save 50% off the total booking cost by redeeming one voucher. You will not be able to apply for the bonus claim. 
• If your purchase is $400 or over, you’ll save the maximum $200 off the initial total booking cost by redeeming one voucher.
• If your purchase is over $400, you can increase the maximum discount by redeeming more vouchers. For example;
  • If your total booking cost is $1200, you can apply up to 3 vouchers to save the maximum off your booking, which in this case would be $600. Your couldn't, however, apply for a bonus claim on this scenario as you have already received the maximum 50% off. For more information on bonus claim scenarios, please see the FAQ Bonus claim section. 

You may enter up to ten vouchers per booking. To use more than 10 vouchers on one booking, or for any other questions, please contact any of the Visitor Information Centres.

No. The voucher can only be redeemed at one of the four NT Visitor Information Centres (Darwin, Alice Springs, Katherine and Tennant Creek) in person or online.

No. You must book and pay in full at one of the four Visitor Information Centres.

No. The voucher must be redeemed at one of the four Visitor Information Centres.

No. The voucher doesn’t cover hospitality unless pre-purchased as a package deal through one of the Visitor Information Centres.

The voucher is not redeemable for point-to-point flights outside the NT. It can, however, be used for a scenic flight that’s bookable through your local Visitor Information Centre.

You can use your voucher to book more than one experience throughout the travel period, however they must be booked within the same transaction. Once you make a booking using your voucher, the voucher will be marked as redeemed. Any unused voucher funds will be returned into the total funding pool, and reissued to someone else on the waitlist. If you are having trouble booking multiple experiences, we encourage you to seek assistance from the Visitor Information Centre. 

Unfortunately we are unable to extend the validity of vouchers as there’s a long list of Territorians awaiting a voucher. Any unused vouchers from this round will be reallocated to people on the waitlist who missed out. 

No. Regardless of when vouchers are received, the promotion finishes in its entirety and all travel must be completed by the 30 April 2021.

Please contact the Visitor Information Centre to cancel your booking. Unfortunately, your voucher will not be refunded if you cancel your booking.

Cancellation or change fees may apply, please contact the Visitor Information Centre for further information. 

The voucher cannot be redeemed for accommodation, experiences or flights outside the NT. It also cannot be redeemed for an extended tour that finishes outside of NT borders, nor any products that include alcohol or gambling.

No, the bonus claim needs to be applied for by visiting territoryvoucher.nt.gov.au/claim-my-bonus

The bonus claim is only applicable if you are booking a product/s through one of the Visitor Information Centres, and that product is 400km or more from your permanent residence.

Unlike the voucher (which is applied at time of booking) your bonus claim will be reimbursed by Tourism NT post travel after verification checks have been made. The total amount reimbursed will depend on the initial booking cost and will be anything from $1 to a maximum $200 per person.  

Each voucher owner must apply within 7 days of booking confirmation for the bonus claim. The personal details used for your voucher registration must match the personal details used on the bonus claim including proof of residence documentation.

The person making the booking can’t make a bonus claim on behalf of the people whose vouchers have been used in the booking.

The premise of the program is to encourage people to explore further afield and to help support our tourism industry in regional areas.

Tourism NT will measure the distance travelled using Google Maps from place of residence to each bookable product along the journey, as part of one sequential trip. The distance back to your place of residence is NOT included in the 400 km sequential trip. 

The bonus claim is offered as a reimbursement after travel only. It will not be pre-paid under any circumstances.

If you cancel your booking, you won’t be able to rebook using your voucher as it will already be voided upon confirmation.

Unfortunately all bonus claims must be received within the 7 day period upon receiving your confirmation. No extensions will be made.

Unfortunately all bonus claims must be received within the 7 day period upon receiving your confirmation. No extensions will be made.

Proof of residency will verify your permanent residential address, these details need to match your original voucher registration details. Examples of this include a rates notice, utility bill and other forms of non-photo identification. Your bank details are required so the reimbursement can be made direct to you. 

No. Bonus claims will only be made via a bank transfer.

Personal information will not be used for any other purpose than to process your bonus claim and will be deleted soon after the campaign end date.

No. Only one bonus claim can be applied per voucher and must be lodged separately.

Travel must be completed to ensure the full transaction of the booking took place. This is a requirement of Tourism NT.

No. The bonus claim reimbursement can range from $1 UP to $200. This will only be paid if the product you have booked is over 400km from your permanent residence, and only if your total booking amount is over $800 per voucher.

For example, if your booking comes to $650, and you apply your original voucher, this would bring the initial cost down to $450 payable to the Visitor Information Centre. If the product you booked meets the bonus claim requirements (see eligibility requirements) your bonus claim reimbursement amount would be $125. The total amount saved is 50% of total booking cost, which in this scenario is $325. 

Please contact your local Visitor Information Centre for inspiration.

No. The voucher owner must apply for their own bonus claim. The Visitor Information Centre does not manage the bonus claim. You must apply for your bonus claim here. 

Tourism NT will measure the distance travelled using Google Maps from place of residence to each bookable product (booked through the Visitor Information Centre). If there is more than one product, this will be calculated along the journey as part of one sequential trip (this does not include the trip 'back'). The bonus claim amount is applied on a per person dollar-for-dollar investment calculated against the original booking amount. This will determine the total bonus claim amount payable. 

No, the distance from your place of residence to bookable product will need to total a minimum of 400km. Calculated via Google Maps and measured by distance via road.

The additional evidence may be requested if verification cannot be confirmed through the tourism operator or via the confirmation itinerary.