Territory Tourism Voucher round 4 FAQ’s

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COVID-19 vaccination information 

Why do I need to provide my vaccination information?

In line with the current Northern Territory Government directive, all voucher recipients must be fully vaccinated (double dosed).

I’m on the waitlist and vaccinated, how do I get my voucher?

If you’re on the waitlist you will receive an email directing you to a page where you can provide your Australian Government COVID-19 vaccination information. 

Please wait to receive your email, they will be sent out on a staggered basis according to your original place on the waitlist.

Your application will then be assessed to determine if you stay on the waitlist.

I haven’t received my email with instructions on how to update my vaccination details. What should I do?

Please wait to receive your email, they will be sent on a staggered basis according to your original place on the waitlist.

Who needs to be vaccinated to receive a voucher?

Every entrant over 18 years of age needs to be fully vaccinated (double dosed) in order to receive a Territory Tourism Voucher. 

Can I still get a voucher if I’m not vaccinated?

No. In line with the current Northern Territory Government directive, all voucher recipients must be fully vaccinated (double dosed). 

I’m fully vaccinated. Can I register for a voucher?

Yes, please visit the Territory Voucher website to register and secure your place on the waitlist. Waitlist registrations are open until 17 December 2021.

If you’re already on the waitlist, please refer to the email sent to your registered email address for instructions about how to update you vaccination details.

I’ve already used my voucher to make a booking. Do I need to be vaccinated?

If you received your voucher before 12 November 2021. you are not required to provide your COVID-19 Australian Government vaccination information. The updated requirement is for Territorians on the waitlist that have not already received a voucher.

When you undertake the booked experience, you will need to adhere to any requirements the individual business or operator has in place as part of their business COVID-19 safety plan.

What’s classified as approved COVID-19 vaccination information?

The information must match your COVID-19 Australian Government vaccination information

You can download the certificate as a PDF, or save your digital certificate to Apple Wallet or Google Pay. 

For more information visit the approved COVID-19 vaccination information page.

Is there an alternative way to upload my COVID-19 vaccination information?

No, the only way to verify your information is by following the instructions sent to you via email.

Please refer to the email sent to your registered email address for instructions about how to update your vaccination information.

Where do I get my vaccination information?

After you receive your second dose of the COVID-19 vaccine, your health records will be updated and available on the Australian Government myGov portal. 

You can find your certificate in your Medicare account through the Express Plus Medicare app or myGov. You will need to link your myGov account to Medicare. 

For more information about obtaining vaccination proof, please visit Services Australia.

I’ve provided my vaccination information? What happens now?

Once your vaccination information has been verified, you will remain on the waitlist for a voucher. You will be prioritised based on your original position on the waitlist.

What do I do if my submission to verify my information was unsuccessful?

If you believe there’s been an error, please contact us and reference your full name and the email address used in your voucher application.

Does everyone in my booking need to show proof of being vaccinated?

No, only the person who has applied for the voucher is required to show proof of vaccination.

I’ve had my first dose of a vaccine, am I eligible for a voucher?

No. You must be fully vaccinated (double dosed) to be eligible to receive a Territory Tourism Voucher.

What if I don’t want to get vaccinated?

It is a requirement that voucher recipients need to be fully vaccinated (double dosed).

Will my health information be saved?

No. Your vaccination information will be used only to validate your application and will then be deleted.

How can I withdraw from the voucher program?

If you’re on the waitlist and no longer want to be part of the voucher program for round 4, you can opt-out.

Please refer to the email sent to your registered email address for information about how to opt-out.

Troubleshooting guide

My voucher code isn’t working online, what should I do?

a) Have you copied the voucher code correctly? Please note that the field is case sensitive. 

b) Has your voucher expired? Vouchers are only valid for 14 days from the date of issue.

c) Has your voucher been used already? Each voucher can be only used once. When a transaction is complete, the voucher is automatically deactivated.

d) Ensure you’re not using more than 10 vouchers per transaction.

e) You can use multiple vouchers for each booking, however the booking system will not accept more vouchers than is required. For example, you can’t use more than 1 voucher for bookings of $400 or less.

f) The voucher may not be applicable to this product or service. Please contact the Visitor Information Centre for further information.

g) If you’ve answered no to all of the above, please contact the Visitor Information Centre for assistance.

I didn’t receive my voucher email, what should I do?

Vouchers will be emailed within 14 days of registering. They will be released in stages over the 14 days. Please ensure you check your spam, promotions or junk email folders.

If you'd like your voucher email resent, please click here.

If you still haven’t received your voucher after 14 days from registering, please contact us for help.

Frequently asked questions

Registering for your Territory Tourism Voucher round 4

Who can sign up?

Northern Territory residents aged 18+.

Only one voucher can be claimed per person. You must provide your details and agree to the terms and conditions via the registration form. A limited number of vouchers will be available on a first-come, first-served basis.

I didn’t receive a voucher in previous rounds, will I get preference for round 4?

No. The Territory Tourism Voucher incentive is on a first-come, first-served basis with limited vouchers available each round.

How do I register and what do I need to sign up?

The waitlist for Territory Voucher Round 4 is now closed; new registrations will not be accepted.

I don’t have an email address, how can I access a voucher?

You must have a valid email address to access the Territory Tourism Voucher. There are a number of easily accessible and free platforms to sign up for your own personal email address. Please ensure you spell your email address correctly when registering.

My street address won’t show up in the address field on the registration form.

If your address doesn’t show automatically, you have the option to enter this manually. Please ensure you use the same address as per your NT proof of residency.

Can I register for a voucher on behalf of a family member who is over 18 but doesn’t have internet access?

You may register on behalf of a family member with their permission; however they must have their own working email address.

How long does it take to get a voucher?

Vouchers will be sent in a staged release. If your registration was successful, you’ll receive your voucher within 14 days. Please make sure that you check your junk and promotions email folders.

The voucher registration system isn’t working, can I call a helpdesk?

Due to high demand on the registration site during this time, please be patient. If you continue to experience issues, please fill out the contact us form.

I’ve missed out on a voucher, what should I do?

Once all vouchers have been allocated for round 4, you can sign up to be added to a waiting list. Additional vouchers may be released during round 4. These will be issued to those on the waiting list on a first-come, first-served basis.

Booking and redeeming your voucher

How do I redeem my voucher?

A digital voucher will be issued to the email address provided within 14 days of successfully registering. To redeem, you can present your voucher to one of the four Visitor Information Centres listed below, either in-person or online. The voucher can only be used for one transaction, and must be used within 14 days of issue. To redeem your voucher online, enter the 6 digit code into the “Promo code” field during checkout.

What can I do with my voucher?

You can use your voucher for tours, attractions, accommodation or car hire. Find inspiration on the Tourism Top End, Tourism Central Australia or Visit Katherine websites, or talk to a consultant at one of the four Visitor Information Centres in person (locations listed below).

Can I use the voucher for an existing booking?

No, the voucher can’t be used for existing bookings. Bookings must be made after the voucher date of issue and your code must be applied when you are making your booking.

How long do I have to use my voucher?

Once issued, your voucher will be valid for 14 days. All travel must be booked within that 14 day period and travel must be completed by 31 January 2022. Some restrictions and blackout periods may apply, so we encourage you to book ASAP. Any vouchers that expire or voucher funds that were unspent will return to the funding pool, to be reissued to people on the waitlist.

Can I use more than one voucher on a booking?

Yes. Each voucher will be capped at $200 per $400 spent. Example scenarios:

  • If your purchase is under $400, you’ll save 50% off the total booking cost by redeeming one voucher. You will not be able to apply for the bonus claim. 
  • If your purchase is $400 or over, you’ll save the maximum $200 off the initial total booking cost by redeeming one voucher.
  • If your purchase is over $400, you can increase the maximum discount by redeeming more vouchers. For example;
    • If your total booking cost is $1200, you can apply up to 3 vouchers to save the maximum off your booking, which in this case would be $600. You couldn't, however, apply for a bonus claim on this scenario as you have already received the maximum 50% off. For more information on bonus claim scenarios, please see the FAQ Bonus claim section. 

You may enter up to ten vouchers per booking. To use more than 10 vouchers on one booking, or for any other questions, please contact any of the Visitor Information Centres.

Can I use the voucher directly with a business?

No. The voucher can only be redeemed at one of the four NT Visitor Information Centres (Darwin, Alice Springs, Katherine and Tennant Creek) in person or online.

Can I book with the Visitor Information Centre but pay at the experience/hotel?

No. You must book and pay in full at one of the four Visitor Information Centres.

Can I use my voucher on booking.com or other online travel agents to get a better price?

No. The voucher must be redeemed at one of the four Visitor Information Centres.

Can I use the unspent funds from the voucher at the hotel restaurant?

No. The voucher doesn’t cover hospitality unless pre-purchased as a package deal through one of the Visitor Information Centres.

Can I use the voucher to book flights?

The voucher is not redeemable for point-to-point flights outside the NT. It can, however, be used for a scenic flight that’s bookable through your local Visitor Information Centre.

My purchase doesn’t use the whole value of the voucher, can I book something else?

You can use your voucher to book more than one experience throughout the travel period, however they must be booked within the same transaction. Once you make a booking using your voucher, the voucher will be marked as redeemed. Any unused voucher funds will be returned into the total funding pool, and reissued to someone else on the waitlist. If you are having trouble booking multiple experiences, we encourage you to seek assistance from the Visitor Information Centre. 

My code is expiring soon and I need an extension, may I get one?

Unfortunately we are unable to extend the validity of vouchers as there’s a long list of Territorians awaiting a voucher. Any unused vouchers from this round will be reallocated to people on the waitlist who missed out. 

 

I can’t travel before 31 January, can I have an extension?

No. Regardless of when vouchers are received, the promotion finishes in its entirety and all travel must be completed by 31 January 2022.

I’ve booked an experience, but need to cancel the booking. How can I do this, and can I use my voucher another time?

Please contact the Visitor Information Centre to cancel your booking. Unfortunately, your voucher will not be refunded if you cancel your booking.

Cancellation or change fees may apply, please contact the Visitor Information Centre for further information. 

What’s excluded?

The voucher cannot be redeemed for accommodation, experiences or flights outside the NT. It also cannot be redeemed for an extended tour that finishes outside of NT borders, nor any products that include alcohol or gambling.

Where are the Visitor Information Centres located in the NT?

Darwin

Top End Travel and Information Centre
6 Bennett Street (corner Bennett and Smith Streets), Darwin city
Telephone: 08 8980 6000
Free call in Australia: 1300 138 886
Email: [email protected]
Website: Top End travel and Information Centre

Katherine

Katherine Visitor Information Centre
Corner Lindsay Street and Katherine Terrace, Katherine
Telephone: 08 8972 2650
Free call in Australia: 1800 653 142
Email: [email protected]
Website: Katherine Visitor Information Centre

Tennant Creek

Tennant Creek Visitor Information Centre
Battery Hill, Peko Road, Tennant Creek
Free call in Australia: 08 8962 1281
Email: [email protected]
Website: Tennant Creek Visitor Information Centre

Alice Springs

Alice Springs Visitor Information Centre
Corner of Parsons St and Todd Mall
Telephone: 08 89525 800
Free call in Australia: 1800 645 199
Email: [email protected]
Website: Tourism Central Australia

Bonus claim

Will I automatically get the bonus claim if my trip is over 400km?

No, the bonus claim needs to be applied for by visiting territoryvoucher.nt.gov.au/claim-my-bonus

The bonus claim is only applicable on bookings made via one of the Visitor Information Centres using a Territory Tourism Voucher and where product/s are 400km or more from your permanent residence (return trip is not included).

Unlike the voucher (which is applied at time of booking) your bonus claim will be reimbursed by Tourism NT post travel after verification checks have been made. The total amount reimbursed will depend on the initial booking cost and will be anything from $1 to a maximum $200 per voucher.  

Can I apply for my partner’s bonus claim?

Each voucher owner must apply within 7 days of booking confirmation for the bonus claim. The personal details used for your voucher registration must match the personal details used on the bonus claim including proof of residence documentation.

The person making the booking can’t make a bonus claim on behalf of the people whose vouchers have been used in the booking.

Why do I need to travel more than 400km?

The premise of the program is to encourage people to explore further afield and to help support our tourism industry in regional areas.

Can the bonus claim be pre-paid?

The bonus claim is offered as a reimbursement after travel only. It will not be pre-paid under any circumstances.

I didn’t realise that I wouldn't get the extra bonus claim, can I cancel and rebook something else?

If you cancel your booking, you won’t be able to rebook using your voucher as it will already be voided upon confirmation.

I didn’t know that I had to apply for the bonus claim within 7 days. Can I still get my extra $200?

Unfortunately all bonus claims must be received within the 7 day period upon receiving your confirmation. No extensions will be made.

I didn’t have internet access and couldn’t apply for my bonus claim in time. Can you please accept a late application?

Unfortunately all bonus claims must be received within the 7 day period upon receiving your confirmation. No extensions will be made.

Why do I need to provide copies of proof of residency and bank details?

Proof of residency will verify your permanent residential address, these details need to match your original voucher registration details. Examples of this include a rates notice, utility bill and other forms of non-photo identification. Your bank details are required so the reimbursement can be made direct to you. 

Can I be reimbursed in cash rather than through my bank account?

No. Bonus claims will only be made via a bank transfer.

What are you doing with my information after travel?

Personal information will not be used for any other purpose than to process your bonus claim and will be deleted soon after the campaign end date.

Can I make one claim for multiple vouchers?

No. Only one bonus claim can be applied per voucher and must be lodged separately.

Why do I need to wait until after travel to receive the bonus claim reimbursement?

Travel must be completed to ensure the full transaction of the booking took place. This is a requirement of Tourism NT.

Will I definitely receive $200 extra back per person on my booking?

No. The bonus claim reimbursement can range from $1 UP to $200. This will only be paid if the product you have booked is over 400km from your permanent residence, and only if your total booking amount is over $800 per voucher.

For example, if your booking comes to $650, and you apply your original voucher, this would bring the initial cost down to $450 payable to the Visitor Information Centre. If the product/s you booked meets the bonus claim requirements (see eligibility requirements) your bonus claim reimbursement amount would be $125. The total amount saved is 50% of total booking cost, which in this scenario is $325. 

What can I book that’s more than 400km away?

Please contact your local Visitor Information Centre for inspiration.

Will the Visitor Information Centre apply for the bonus claim for me?

No. The voucher owner must apply for their own bonus claim. The Visitor Information Centre does not manage the bonus claim. You must apply for your bonus claim here. 

How will the bonus claim be calculated?

Tourism NT will measure the distance travelled using Google Maps from place of residence to each bookable product (booked through the Visitor Information Centre). If there is more than one product, this will be calculated along the journey as part of one sequential trip (this does not include the trip 'back'). The bonus claim amount is applied on a per person dollar-for-dollar investment calculated against the original booking amount. This will determine the total bonus claim amount payable. 

If I choose to take an alternative route that’s over 400km, will my claim be accepted?

No, the distance from your place of residence to bookable products is calculated by the most direct route on Google Maps and measured by distance via road.

Why do I need to provide additional evidence of travel e.g. receipts?

The additional evidence may be requested if verification cannot be confirmed through the tourism operator or via the confirmation itinerary.

Still need help?

Please contact us if you can’t find your question above.

Bonus claim estimator

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The total amount of your booking before your voucher discount.
The number of vouchers you applied to your booking.